Contact Us
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Email Support
support@freshrec.com — we typically respond within 24 hours
Frequently Asked Questions
How do I create an event?
Tap the "Guide" tab at the bottom of the screen, fill in your event details including title, date, time, location, and pricing, then tap "Create Event".
How do I join an event?
Browse events on the Home tab, tap on an event you're interested in, and tap "Join" or "RSVP". For paid events, you'll be prompted to complete payment.
What are Circles?
Circles are private groups you can create to share events with specific people — like close friends, neighbors, or activity partners. Events shared to a Circle are only visible to its members.
How do payments work?
Paid events use Stripe for secure payment processing. As a guide, you'll receive payouts to your connected bank account, minus a small platform fee.
How do I cancel an event?
Go to My Events in your Profile, find the event you want to cancel, and tap "Cancel Event". Participants will be notified and refunded automatically.
How do I contact a guide?
On the event details page, you can tap the guide's profile to view their information. Direct messaging will be available in a future update.
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